Shipping policy

Shipping Policy

Effective Date:

1. Introduction

Thank you for shopping with Your Kreatives. We are dedicated to providing you with a smooth and enjoyable shopping experience. This Shipping Policy outlines our procedures for processing, shipping, and delivering your orders. Please review this policy carefully.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days for ready made items, from the time of receipt. Processing time does not include weekends or holidays.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information (if applicable).

3. Shipping Methods and Delivery Times

  • Estimated Delivery Times: Delivery times vary depending on the shipping method chosen and your location. 
    • Shipping: 5-7 business days from time of dispatch within Australia
  • Please Note: Delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances.

4. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on the shipping method selected and the destination of the package. The shipping fee will be displayed at checkout before you complete your purchase.

6. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.

7. Shipping Issues and Delays

  • Lost or Stolen Packages: Your Kreatives is not responsible for lost or stolen packages once the tracking information shows the order has been delivered. If you experience issues with your delivery, please contact the carrier directly for assistance.
  • Delayed Shipments: While we strive to ensure timely delivery, delays may occur due to factors beyond our control. If your order is delayed, please contact us at yourkreatives@gmail.com for assistance.

8. International Shipping

  • Availability: We offer international shipping to select countries. Shipping options and costs will be displayed at checkout based on the delivery address.
  • Duties and Taxes: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

9. Address Accuracy

  • Customer Responsibility: Please ensure that your shipping address is accurate and complete at the time of checkout. Your Kreatives is not responsible for delays or issues resulting from incorrect or incomplete addresses.

10. Contact Information

For any questions or concerns regarding our Shipping Policy or your order, please contact us at:

Your Kreatives
0403 755 470
yourkreatives@gmail.com

11. Changes to the Policy

Your Kreatives reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website and your continued use of our services signifies your acceptance of the updated policy.

Thank you for choosing Your Kreatives. We appreciate your business and look forward to serving you!

Sincerely,

Karin Yates
Owner
Your Kreatives